Shipping policy

Shipping policy

  • Carriers: USPS / UPS / FedEx (standard ground, selected based on destination).

  • Delivery estimate: 3–7 business days after dispatch (remote areas may take up to 10 days).

  • Actual arrival depends on the carrier; we provide a valid tracking number for every order.

  • Shipping cost: automatically calculated at checkout – no free-shipping promotion is offered.

🔎 Order Tracking

  • You will receive a shipping confirmation email with a tracking number after dispatch.

  • You may also contact us at mnql0965@outlook.com for tracking inquiries.

✏️ Address Changes

  • If you need to change the shipping address, email us within 2 hours of placing the order (include your order number).

  • Once the package is handed to the carrier, the address cannot be modified – please double-check your information.

❗ Non‑Delivery or Lost Packages

  • If tracking shows “Delivered” but you haven’t received it, check your mailbox and surroundings first.

  • If confirmed lost, contact us within 3 business days of the “Delivered” status; we will assist in filing a claim with the carrier.

🔄 Return Shipping Fees

  • For non-quality-related returns, the return shipping cost is borne by the buyer.

  • For defective or incorrect items, we will cover the return shipping cost (see our Return Policy for details).

📌 Important Notes

  • We ship only to addresses within the United States (including contiguous states, Alaska, Hawaii, and U.S. territories like Puerto Rico).

  • P.O. Boxes are not supported – please provide a valid residential or commercial street address.

  • If a package is returned due to incorrect address information provided by the buyer, the reshipping fee will be charged to the buyer.

If you have any questions, feel free to reach out:
Starlight Dress Shop ｜ mnql0965@outlook.com